Meeting No. 1924
Thursday, September 30, 2010
1:00 PM

Committee Room 1, 2nd Floor
Toronto City Hall
100 Queen Street West

A meeting of the Toronto Transit Commission was held in Committee Room 1, 2nd Floor, Toronto City Hall, 100 Queen Street West, Toronto, Ontario on Thursday, September 30, 2010 commencing at 1:10 p.m.

A. Giambrone (Chair), J. Mihevc (Vice-Chair), M. Augimeri, S. Bussin, S. Hall, P. Milczyn, R. Moeser, A. Perruzza, B. Saundercook (Commissioners), G. Webster (Chief General Manager), V. Rodo (General Manager – Executive & General Secretary), R. Cornacchia (General Manager – Operations), J. Sepulis (General Manager – Engineering & Construction), B. Leck (General Counsel - Legal), B. Ross (Director – Corporate Communications), M. Roche (Chief Financial Officer), A. Smith (Chief Marketing Officer), M. Stambler (Manager – Service Planning), S. MacDonald (Manager –Materials & Procurement), A. Iannucci, (Acting Chief Information Officer), S. Ghaly (Program Manager – Transit City), K. Lee (Assistant General Secretary) and F. Stanois (Co-ordinator – Corporate Secretariat Services) were present.

A. Giambrone was in the Chair.

Declaration of Interest - Municipal Conflict of Interest

Minutes of the Previous Meetings

Vice-Chair Mihevc moved that the Commission approve the minutes from meeting no. 1922 and special meeting no. 1923, as amended, and that the Chair and General Secretary be authorized to sign the same.

The motion by Vice-Chair Mihevc carried.

Business Arising Out of Minutes

Committee of the Whole Resolution
a) Committee of the Whole - Wednesday, December 15, 2010

Vice-Chair Mihevc moved that the Commission approve a resolution to meet as the Committee of the Whole at 9:00 a.m. or later on Wednesday, December 15, 2010 to deal with litigation or potential litigation matters, labour relations or employee negotiations and to receive advice which is subject to solicitor-client privilege.

The motion by Vice-Chair Mihevc carried.

Public Presentations

Chair Giambrone moved that the Commission waive section 13a of the procedural bylaw to permit deputations from members of the public who have submitted correspondence requesting an opportunity to address the commission.

The motion by Chair Giambrone carried on a two thirds vote of the members in attendance.

a) TTC Passenger Audit

Vice-Chair Joe Mihevc

Julie Frost
Arts for Children and Youth

The Commission received the deputations for information.
(see item c4 for minute).

b) Issues Related to Yorkdale Station

Councillor Howard Moscoe
City of Toronto

The Commission received the deputation for information.
(see item c8 for minute).

c) 510 Spadina Streetcar – Request for Additional Service South of King Street

Councillor Adam Vaughan
(Submitted Petition)

The Commission received the deputation for information.
(see report no. 7a for minute).

d) TTC Corporate Policy – Open Data

Steve Munro

The Commission received the deputation for information.
(see report no. 8e for minute).

e) Business Plan for Platform Edge Doors

Sharon Yetman

The Commission received the deputation for information.
(see report no. 14 for minute).

f) Toronto-York Spadina Subway Extension Station Names

Councillor Howard Moscoe
City of Toronto

Tim Simmonds
Director of Economic Development
City of Vaughan

The Commission received the deputations for information.
(see report no. 19 for minute).

g) Project Remix

Kehinde Bah - Project Remix

The Commission received the deputation for information.
(see item c9 for minute).

h) Bathurst/Finch Community Bus 

Joanne Jasper
Executive Director - Downsview Services for Seniors

Audrey Egan
City of Toronto – Community Development

The Commission received the deputations for information.
(see item c10 for minute).

i) Post-Secondary Student Metropass

Peter Dykstra
President – Ontario Association of Career Colleges

Paul Kitchin
Executive Director – Ontario Association of Career Colleges

John Nunziata
The Parliamentary Group

Selucia George-Lodge
Student – Medix School

Arith Benjamin
Second Career Student

The Commission received the deputations for information.
(see item c12 for minute).

j) Partnership with Cabbagetown-Regent Park Museum

Sally Gibson
Heritage Consultant
Cabbagetown-Regent Park Museum

Carol Moore-Ede
Cabbagetown-Regent Park Museum

The Commission received the deputations for information.
(see item c18 for minute).

k) City of Toronto Executive Committee Decision on Citizen’s Advisory Committee

Miguel Avila

The Commission received the deputation for information.
(see item c24 for minute).

l) Capital Projects Training and Employment Plan

Halima Hussein
Tenant Representative - Toronto Community Housing Corporation

Godwin Asante
Tenant Representative - Toronto Community Housing Corporation

The Commission received the deputations for information.
(see item c5 for minute).

m) Silver Hills 115 Bus Route

William Illsey Atkinson

The Commission received the deputation for information.
(see item c25 for minute).

Notice of Motions

NIL

Motions Without Notice

NIL

Items of Which Notice has Previously Been Given

NIL

Items Deferred From Last Meeting to Permit Debate/Public Presentation

NIL

1.Reports with Confidential Attachments (Committee of the Whole)

NIL

2.Presentations

a) Toronto-York Spadina Subway Extension Project – Finch West Station – Approval of Finishes and Artwork

The Commission elected not to receive the presentation and approved the recommendation contained in the staff report, as follows:

“It is recommended that the Commission approve the final design, finishes, and artwork for Finch West Station, which will be presented through the public consultation process”.

3.Budget Matters

NIL

4.Procurement Authorizations

a) Procurement Authorization - Supply of Kone Parts
 
It is recommended that the Commission authorize the award of a three-year inventory supply contract for the supply of Kone parts for the period of October 2010 to October 2013 to Kone Incorporated for an upset limit of $5,647,000 including applicable taxes. 

Approved

b) Procurement Authorization - Supply of Rail

It is recommended that the Commission authorize the award of a three-year inventory supply contract for the supply of rail for the period October 2010 to October 2013 to:

1) M.F. Wirth Rail Corporation for 6 part types in an upset limit of $10,340,000 including applicable taxes, and
 
2) VAE Nortrak Ltd. for 2 part types in an upset limit of $240,000 including applicable taxes.

Approved
 
c) Summary of Authorized Expenditures Between $1,000,000 to $5,000,000 for the Period July 1, 2010 to July 31, 2010

It is recommended that the Commission receive this report for information.  It lists Expenditures ($1,000,000 to $5,000,000) for the period July 1, 2010 to July 31, 2010 which were approved by Senior Management.

Received

5.Procurement Authorization Amendments

a) Procurement Authorization Amendment - Program of Requirements and Conceptual Design - Low Floor Light Rail Vehicle Maintenance and Storage Facilities - Contract TC85-6

It is recommended that the Commission authorize Contract Amendment No. 9 to AECOM Canada Ltd. (AECOM), in the amount of $23,080,000 for detail design and construction support for civil preparatory contract, including design-build technical reviews and construction support for the Sheppard East Maintenance and Storage Facility (MSF), and for detail design and construction support for the Replacement Fleet (Ashbridges Bay) MSF.  This amount is comprised of $8,580,000 for the Sheppard East MSF and $14,500,000 for the Replacement Fleet (Ashbridges Bay) MSF.

Approved

6.Notice of Awards

a) Notice of Approval – Procurement Authorization Amendment – Transit City Light Rail Program Eglinton Crosstown LRT – Consulting Services – Contract TC85-1C

It is recommended that the Commission receive the notice of approval of Chair Giambrone, Vice-Chair Mihevc and the Chief General Manager authorizing a Contract Amendment to Transit City Group Joint Venture (TCG) for Contract TC85-1C, Transit City Light Rail Consulting Services – Eglinton Crosstown LRT (ECLRT), for an additional three years in the amount of $11,000,000.00 to include the provision for design services and support during construction for certain elements of the ECLRT, as required.

Received
 
b) Notice of Award – Procurement Authorization – Legal Services

It is recommended that the Commission receive the notice of award of Chair Giambrone, Vice-Chair Mihevc and Chief General Manager authorizing:

1. the award of a contract to Torys LLP in the upset limit amount of $700,000 on the basis of sole source to provide legal services to assist in drafting the commercial terms and conditions for the Request for Proposal for Open Standards – Based Fare Payment    System; and

2. this report be forwarded to City Council through the Executive Committee, seeking  confirmation of funding under the GTA Farecard Project.

Received

c) Notice of Approval – UITP International Association of Public Transportation Light Rail Conference and Study Tour, Madrid Spain and Transit System Visit, Paris France

It is recommended that the Commission receive the notice of approval of Vice-Chair Mihevc, Commissioner Peter Milczyn and the Chief General Manager, approving the following staff to attend the UITP International Association of Public Transportation Light Rail Conference and Study Tour in Madrid Spain from October 10 to October 21, 2010 and the Transit System Visit in Paris France from October 21 to October 24, 2010 at a total estimated cost of $30,000.

  • Sameh Ghaly, Program Manager
  • Anna Pace, Director Strategic Partnerships
  • Mitch Stambler, Manager Service Planning

Received

7.Service Matters

a) 510 Spadina Streetcar – Request for Additional Service South of King Street

Chair Giambrone moved that recommendation no. 1 in the staff report be struck out and that the Chief General Manager be directed to prepare a report on a pilot project for the new year and report back on this initiative at the December meeting.

The motion by Chair Giambrone carried.

Chair Giambrone moved adoption of the recommendation in the staff report, as amended.

The motion by Chair Giambrone carried.

b) 53 Steeles East Bus Route – Extension to Morningside Heights           
It is recommended that the Commission:

1. Approve an extension of the 53 Steeles East bus route from Steeles Avenue/Staines Road to the Morningside Heights community, as described in this report, effective January 2, 2011; and

2. Forward this report to Councillors Cho, Del Grande, Filion, Lee, and Shiner, City of Toronto Transportation Services, and the Regional Municipality of York.

Approved

c) 501 Queen:  Actual Service to Long Branch

It is recommended that the Commission:

1. Receive this report for information; and

2. Forward this report to Councillor Grimes.

Approved

d) Status Report – Downtown Rapid Transit Expansion Study (DRTES)

It is recommended that the Commission receive this report for information.

Received

8.Other Business

a) Accessibility for Ontarians with Disabilities Act – Accessible Built Environment:  Final Proposed Standard:  Next Steps
 
Vice-Chair Mihevc moved referral of this report to the next meeting of the Commission with a request that staff provide a full briefing to the new commission on the matter.

The motion by Vice-Chair Mihevc carried.

b) UITP Charter on Sustainable Development

It is recommended that the Commission:

1. Adopt sustainable development as a strategic objective; and

2. Authorize staff to make application to UITP, the International Association of Public Transport, to be a Pledge signatory to its Charter on Sustainable Development.

Approved

c) Oleoresin Capsicum Spray 2010 Mid-Year Report

It is recommended that the Commission receive this report for information.

Received

d) Update of TTC Records Retention By-law

The Commission approved the recommendation contained in the staff report, as follows:

“It is recommended that the commission:

1. Endorse staff proceeding with a formal update to the TTC records retention by-law by;

I) Undertaking a detailed internal assessment of TTC record holdings;

II) Identifying specific records that have archival value;

III) Researching the legalities for each required retention period;

IV) Ensuring consistency with the City of Toronto Record Retention By- law; and

V) Engaging internal and external stakeholders in the finalization of the By-law update prior to submission to the Commission and city council for approval.

2. Note that the TTC, as part of a separate project, is currently piloting an electronic records management program with plans to incorporate the by-law retention requirements into the system”.

Chair Giambrone moved that the commisSion authorize staff to seek outside assistance under the approval of the CGM and that appropriate funds be budgeted therein.

The motion by Chair Giambrone carried.

e) TTC Corporate Policy – Open Data

The Commission approved the recommendation contained in the staff report, as follows:

“It is recommended that the commission approve the ttc corporate policy – open data, which is attached hereto as appendix ‘a’.”

Chair Giambrone also moved the following ancillary motions:

1. That staff provide deputant Steve Munro with a copy of the memo sent to Commissioners in response to his deputation approximately 5 years ago on Spadina traffic management and transit priority.

2. The Commission reiterate its support for making real time information available for all routes for which GPS information is available on the website in real time.

The motions by Chair Giambrone carried.

f) TTC 90th Anniversary – September 2011

The commission approved the recommendation contained in the staff report, as follows:

“It is recommended that the Commission approve the attached draft plan (appendix a) for ongoing celebrations to recognize the 90th anniversary of the Toronto Transit Commission which officially takes place on September 1, 2011”.

Vice-Chair Mihevc moved that staff be directed to include 10 selected stations for display panels to first tell the TTC story, and secondly to leave a legacy for the display of community art.

The motion by Vice-Chair Mihevc carried.

g) Vehicle Cleaning

It is recommended that the Commission receive this report for information.

 Received
 
h) Winter Operations

It is recommended that the Commission receive this report for information, noting that our Winter Operations Plan includes an aggressive tagging and towing component which is implemented when vehicles are parked foul of our streetcars tracks.

Received

i) Outstanding Commission Items

It is recommended that the Commission receive for information, the updated list of Outstanding Commission Items for the period up to and including the meeting of August 23, 2010.

Received

j) Transit City LRT – Project Extensions

It is recommended that the Commission receive this report noting that the preliminary planning and environmental assessments for extensions to the Transit City LRT projects will be considered following completion of the Transit City studies currently underway.

Received

k) 2009-2010 Diversity Update

The Commission elected to not receive the presentation on this item and received the 2009-2010 diversity update report for information.

9.New Business

NIL

10.Correspondence

C1 - Chair Giambrone regarding TTC involvement in Scotiabank Caribana 2011.

The Commission approved the recommendations as set out in the communication.

 C2 - Chair Giambrone regarding Transit Control communication with buses.

The Commission received the communication and referred the correspondence to staff for consideration.

 C3 - Chair Giambrone regarding tour schedules for TTC’s facilities.

 The Commission received the communication for information.

 C4 – Vice-Chair Mihevc regarding the TTC Passenger Audit.

The Commission received the TTC passenger audit for information noting that staff will review the recommendations, take action as appropriate and report back as part of the regular cleanliness audits.

C5 – Vice-Chair Mihevc regarding a Capital projects training and employment plan.

Commissioner Perruzza moved that the following wording be added to the end of recommendation no. 1 in the communication:

“And whenever possible give priority to youth from the local communities”.

The motion by Commissioner Perruzza carried.

Commissioner Hall moved that the word “possibly” be inserted into the first sentence of recommendation no. 2 after the word “based”.

The motion by Commissioner Hall carried.

Chair Giambrone moved adoption of the recommendations in the correspondence, as amended.

The motion by Chair Giambrone carried unanimously.

C6 - Commissioner Bussin regarding speed reduction on the residential streets used for the southern on-street loops of the 64 Main and 92 Woodbine bus routes.

The Commission received the communication for information and referred the correspondence to staff for report back on the matter.

C7 - Councillor Adrian Heaps regarding reduced fares for individuals who receive Ontario Disability Support.

The Commission received the communication for information.
(see report no. 20 for minute).

C8 – Councillor Howard Moscoe on issues related to Yorkdale Station.

The Commission received the communication for information and approved the recommendations as set out in the correspondence.

C9 – Kehinde Bah regarding Project Remix.

The Commission received the communication for information noting its support for this approach and agreement that staff will meet to determine how this project can be implemented and that staff will review how to use in-kind donations to reduce the cost.

C10 – Sandi Pelly, Director – United Jewish Appeal Federation of Greater Toronto, regarding a Bathurst/Finch Community Bus.

The Commission received the communication for information and directed that, after staff review of current service circumstances, consideration be given to the issue of community buses as part of the 2011 Wheel Trans budget review and report out on the results.

C11 – Jill Primeau, The Canadian Academy of Recording Arts and Sciences (CARAS), regarding the JUNO Awards 40th Anniversary.

The Commission received the communication for information noting agreement in principle and intention to work with CARAS to determine how to do this.

C12 – Paul Kitchin, Ontario Association of Career Colleges, regarding the Post-Secondary Student Metropass.

The Commission received the communication for information and referred the correspondence to staff to report back at the December meeting on the financial costs and the logistical implications of a January 1, 2011 implementation of an expanded criteria to include post-secondary institutions not currently eligible.

C13 – Trish Atkins regarding the Post-Secondary Student Metropass.

The Commission received the communication for information.
(see item c12 for minute).

14 – Nancy Naylor, Assistant Deputy Minister, Ministry of Training, Colleges and Universities, regarding the Post-Secondary Student Metropass.

The Commission received the communication for information. 
(see item c12 for minute).

C15 – Fred Spek, Transit Musicians Association of Toronto (TMAT), regarding concerns and suggestions for licensed musicians.

The Commission received the communication for information and referred the correspondence to staff to address these issues.

C16 – Sharon Yetman regarding a business plan for platform edge doors.

The Commission received the communication for information.
(see report no. 14 for minute).

C17 – Dan McDermott, Sierra Club of Ontario, regarding fees for TTC services for Car Free Day 2010 at Queen’s Park.

The Commission received the communication for information and referred the correspondence to staff for consideration.

C18 – Sally Gibson and Carol Moore-Ede, Cabbagetown-Regent Park Museum, regarding a partnership opportunity with the TTC.

The Commission received the correspondence and directed staff to work with the Cabbagetown-Regent Park Museum to find ways to make the exhibit possible noting that the TTC is not a granting agency.

C19 – Clayton D. Harris, City Manager, City of Vaughan, regarding the naming of Vaughan Centre Station on the Toronto-York Spadina Subway extension.

The Commission received the communication for information.
(see report no. 19 for minute).

C20 – Petition from Bridlepath Property Management Inc., regarding the impact of the Toronto-York Spadina Subway extension at 1280 and 1300 Finch Avenue West.

The Commission received the petition for information and referred the correspondence to staff for consideration.

C21 – Michael Lee, Wabago Consulting, regarding platform safety innovations developed my Sharon Yetman.

The Commission received the communication for information.
(see report no. 14 for minute).

C22 – Robert Deline, Innovation Initiatives Ontario regarding platform edge safety.

The Commission received the communication for information.
(see report no. 14 for minute).

C23 – Jamie Kirkpatrick regarding platform edge safety.

The Commission received the communication for information.
(see report no. 14 for minute).

C24 – Miguel Avila regarding the decision of the City Executive Committee in regards to a TTC Citizen Advisory Committee.

The Commission received the communication for information.

C25 – William Illsey Atkinson regarding the 115 Silver Hills route.

The Commission received the communication for information and referred the correspondence to staff for consideration as part of the comprehensive service policy review currently being undertaken.

C26 – Commissioner Anthony Perruzza regarding service levels on the 108/108A Downsview routes.

The commission received the communication for information and referred the correspondence to staff for appropriate action.

C27 – Commissioner Anthony Perruzza regarding service levels on the 196 York University Rocket route.

The Commission received the communication for information and referred the correspondence to staff for appropriate action.

 

Supplementary Agenda
12. 2011 Operating and Capital Budget Update

M. Roche, Chief Financial Officer, gave a PowerPoint presentation on this item.

The Commission approved the recommendation contained in the staff report, as follows:

“It is recommended the Commission receive the following report updating the status of the 2011 TTC Operating, Wheel-Trans Operating and Capital Budgets and approve the following:

1. That staff be instructed to take appropriate action to ensure that service commensurate with approved loading standards is in place commencing in January in response to the better-than-budgeted ridership this year (estimated at 476 million) and continued growth next year (projected at 487 million);

2. That the Chief General Manager be authorized to pre-approve the hiring of workforce (required prior to City Council approval of the 2011 budgets) necessary to meet service requirements and specific capital program needs consistent with existing service standards and approved capital plans;

3. That staff continue to develop and finalize the 2011 operating and capital budgets for presentation to the Commission at the January 2011 meeting, and;

4. That the Chief General Manager be instructed to discuss with the City Manager appropriate strategies for the deployment of the projected 2010 TTC operating budget surplus to the maximum benefit of the TTC and the City.

Note that the 2011 budgets are actively undergoing refinement and that the city administrative review process has commenced”.

Approved
  
13. Transit City Update

The Commission elected to not receive the presentation on this item and received the Transit City update report for information.

14. Platform Edge Doors Business Case

The Commission elected to not receive the presentation on this item and approved the recommendation contained in the staff report (presentation attached), as follows:

“It is recommended that the commission approve the recommendations made in the platform edge doors (PEDS) business case presentation”.

15. Chief General Manager’s Report – Periods 6 & 7 (May 30 to July 31, 2010)

It is recommended that the Commission forward a copy of this report to (a) each City of Toronto Councillor and (b) the City Deputy Manager and Chief Financial Officer, for information, noting that the detailed CGM’s Report is available upon request from the Office of the General Secretary of the Commission.

Approved

16. Procurement Authorization – Consultant Engineering Support – Light Rail Vehicle Engineering

It is recommended that the Commission authorize the award of contract to Booz Allen Hamilton Inc. (BAH) in the upset limit amount of $1,300,000.00 for Consultant Engineering Support for the Legacy Low Floor Light Rail Vehicle (LFLRV) project for period of one year.

Approved
          
17. Procurement Authorization Amendment – Low Floor Light Rail Vehicle Options:  Surface Vehicle Safety Camera, Wheel Flange Lubrication and Training Cab Simulator

It is recommended that the Commission authorize:

1) Contract Amendment No. 3 to Bombardier Transportation Canada Inc. (Bombardier) in the amount of $8,588,051.18 ($CDN) including all applicable taxes to exercise the specified option in the Low Floor Light Rail Vehicle (LFLRV) Contract C32PD08863 to incorporate a Surface Vehicle Safety Camera System (SVSCS) on the entire fleet of vehicles; 

2)  Contract Amendment No. 4 to Bombardier in the amount of $3,651,151.40 ($CDN) including all applicable taxes to partially exercise the specified option in the LFLRV Contract to incorporate a Wheel Flange Lubrication System on half the fleet of vehicles (102 vehicles); and, 

3) Contract Amendment No. 5 to Bombardier in the amount of $4,599,984.34 ($CDN) including all applicable taxes to exercise the specified option in the LFLRV Contract for a Training Cab Simulator. 

Approved

18. Procurement Authorization Amendment:  Authorization of Additional Funds for Continuation of Phase 5 “Implementation” of PO C31PV06860 “Consultant Services Engineering Review of Automatic Train Control Technology Yonge/University/Spadina Subway Line”

It is recommended that the Commission authorize Amendment #6, to the Contract with Parsons Overseas Company of Canada, Ltd. (Parsons), in the upset amount of $11,477,804 (USD), for the provision of Engineering Consultant Services, to provide additional specialist engineering personnel to work as an integral part of the YUS ATC Resignalling Project Delivery Team for five years (commencing October 2010) as specified in Phase 5 of Contract C31PV06860.

Approved

19. Toronto-York Spadina Subway Extension – Station Names

Commissioner Saundercook moved the following motions:

 1. Refer consideration of the name for the Vaughan Centre to the next scheduled Commission meeting; and
 2. Refer consideration of the names for the Finch West, Steeles West and Downsview Stations back to staff to consult with the public on names for those stations and report back once completed.

Commissioner Perruzza requested a recorded vote on the motions.

In favour:  Chair Giambrone, Vice-Chair Mihevc, Commissioners Augimeri, Bussin, Hall, Milczyn, Moeser and Saundercook.

Opposed: Commissioner Perruzza

 The motion by Commissioner Saundercook carried on a vote of 8-1.

20. Fare Mitigation Strategy for Social Assistance and Ontario Disability Recipients

 It is recommended that the Commission:

1. Endorse a program to provide fare mitigation for Social Assistance and Ontario Disability Support Program recipients, pending adequate funding by an external source to overcome the revenue shortfall that would result.

2. Forward this report to the City of Toronto Budget Committee, and

3. Forward this report to the Chair of the City of Toronto’s Disability Issues Committee.

Approved

21. Weekly Pass Validity Period

The Commission received the Weekly Pass validity period report for information.

 Vice-Chair Mihevc moved the following motion:

That the Commission endorse a weekly pass system that starts on any day of the week once the technology is in place to support such a system.

The motion by Vice-Chair Mihevc carried.

22. 2010 Public Forum on Accessible Services

It is recommended that the Commission forward this report to City of Toronto, Metrolinx, the Ontario Human Rights Commission, and the Ontario Human Rights Tribunal of Ontario, noting that:

◦The 2010 TTC Public Forum on Accessible Transit, which was held on June 17,   2010, provided an opportunity for members of the public to present input and suggestions on accessible transit services at the TTC;
◦the forum, which was undertaken jointly with the TTC’s Advisory Committee on Accessible Transportation (ACAT), was attended by Commissioners, TTC senior management and staff, and the Monitor for the Ontario Human Rights Tribunal;
◦the forum was well attended, and the TTC received over 500 individual comments   and suggestions regarding ways of improving its service, all of which were recorded and are being assessed;
◦this report, and details of the comments received from the public, are being widely distributed throughout the TTC so that responsible departments can take action to address the suggestions and concerns; and
◦the TTC will hold a forum on TTC accessibility issues every year, with the next forum planned for May/June of 2011.
Approved

23. E-Newsletters – Status Update

It is recommended that the Commission receive the attached report for information.

Received

24. Family Pass Changes

Vice-Chair Mihevc moved that this report be referred for Commission consideration when dealing with the next fare change.

The motion by Vice-Chair Mihevc carried.

25. TTC Management Response to Customer Service Advisory Panel Report “Improving the TTC Experience:  Laying the Tracks for a New Era of Customer Service”

It is recommended that the Commission receive this report and attached chart outlining management’s initial response to the recommendations contained in the Customer Service Advisory Panel report, dated August 23, 2010.  TTC management proposes reporting back to the Commission every six months with an updated chart and progress report.

Received

26. TTC Chair Report

It is recommended that the attached Chair’s report be received by the Commission for information.

Received

The meeting recessed at 5:10 p.m.
The meeting reconvened at 6:46 p.m.
The meeting adjourned at 7:15 p.m.